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Management Course

Advance Supervisory Skills

Who Should Attend:
Personnel with some years experience in a supervisory position will find the training program most beneficial. It will also be of benefit to those who are moving to middle management positions.

Course Description:
At the conclusion pf this intensive training program, participants will have a better understanding of the knowledge and skills required by the successful supervisor. They will be aware of alternative techniques of supervision and have gained further insight into the important areas of motivation and leadership.
The importance of supervisory control and effective delegation will also be explored and emphasized.

Course Outline:
The Supervisor’s Job:

  • Functions and skills
  • Levels of supervision
Approached to Supervision:
  • Different approaches and their development
  • Choosing an approach
The Supervisor within the Organization:
  • Organizational structure
  • Authority relationships
  • Line and staff roles
  • Functional authority
Motivation and Leadership:
  • Understanding human nature and the needs of people
  • Satisfaction versus dissatisfaction
  • Making the most of people
  • Influencing choice of behavior
  • Understanding leadership and becoming an effective leader
  • Principles of delegation
  • Attitudes to delegation
  • Communication process
  • Formal communication
  • Interpersonal communication
  • Barriers to communication
Choosing and Developing Staff :
  • Job Descriptions
  • Selection Techniques
  • Employee appraisal and development
Time Management:
  • Making the best use of your time
Setting Goals and Objectives:
  • Planning and control
Problem Solving and Decision Making Dealing with Supervisors Disciplinary Procedures:
  • Avoiding unnecessary conflict
Conflict Resolution

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