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Management Course

Advanced Leadership Skills

For anyone in a leadership position
Leadership is the Ability to Influence Others

  • What inhibits our ability to influence others
  • What you expect is exactly what you get.
  • Taking responsibility for the present gives control of the future.
  • There is a 1:1 relationship between feeling lack of control and lack of freedom and negative emotions.
Why You Influence Others the Way You Do
  • What comes naturally to you may not get you the response you want.
  • How to recognize your natural strengths and weaknesses.
Realistic Motivation
  • The sources of satisfaction are different from the sources of dissatisfaction
  • Motivators versus hygiene.
  • The positive impact of hygiene always returns to zero.
  • How to shape people’s attitudes without trying to shape their attitude.
  • How to stay energized through constant change.
Individual Accountability Must Increase
  • Accepting total responsibility means from now on, there are no excuses.
  • The Accountability Meeting ensures control of future results.
Effective Leaders Develop Other Leaders
  • How to learn from lifelong leadership lessons.
  • Traditional approaches versus effective leadership.
  • Authority does not ensure effective leadership.
  • Effective leaders enable continuous improvement.
  • Leaders may need to shift the central ideas in their business to stay competitive.
Who Owns the Problem? - Resolving Problems
  • Owning a problem does not mean you caused the problem.
  • Most people own more problems than necessary.
  • Use minimum expectations to help prevent problems.
Influencing - The Most Valuable Skill on Earth
  • Influencing should never equate with manipulating.
  • People react to perceptions in spite of reality.
  • Changing reactions means changing perceptions.
  • Speaking to be understood.
  • Use verifiable language to speak to be understood.
  • Listening to understand.
  • When you must suspend judgment.
  • Twelve roadblocks to effective listening.
  • How to help without owning the problem.
  • The Exchange: a communication exercise to experience how to speak to be understood and listen to understand.
Positive Confrontation - Resolving Conflict
  • Four steps to positive confrontation.

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